Best Practices

The following are best practices based on ITIL v3/2011 when using Ivanti Neurons for ITSM:

•Working with the Service Catalog

•Working with Change Enablement

•Working with Configuration Item Management

•Working with Incidents and Incident Management

•About Inventory Management

•Working with Problems and Problem Management

•Knowledge Management

•Working with Fulfillment Items

•Working with Release Management

•About Budgets